printing: our terms (partial)

please contact us for details on complete terms

Order Cancellation Policy

Print Orders that are cancelled are subject to a cancellation fee based on the current production status of your job.

  • If artwork is already in pre-production in cue to print there is no cancellation possibility
  • If Design is being Done, there will be no refunds if proofs have been sent out to client.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!

Other Fees

Jobs may be subject to other fees as follows:

  • $20.00 — Xerox proofs ( per 8.5" X 11", per side ).
  • $100.00/hour — Approved artwork alterations; 1/2 hour minimum.
  • $10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
  • $5.00 — PDF proof on Business Card jobs.
This is not an exhaustive list; other fees may be incurred in special circumstances.

General Information

Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Preferred file type is Adobe PDF. Acceptable applications for Mac & PC include (but are not limited to) Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF.

Artwork Setup
Acceptable artwork should be submitted at 300 dpi, in CMYK mode with 1/4” bleed. We accept JPG, TIFF, PDF, and PSD formats.

Additional charges may apply if furnished media are incompatible with our software. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK. All fonts must be included or embedded. Images must be flattened with CMYK in TIFF or EPS format. Proofs will be e-mailed or shipped out within 24 hours of receipt of files and order form. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted. Job is considered complete if within +/- 5%. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All jobs require payment in full upon acceptance of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.

Customer Supplied Proofs

For each job, the customer may be required to supply a color hardcopy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. We are not responsible for any such errors if a working model is not provided prior to proofing. We are also not responsible for any and all errors in the customer's printing job if they select the "Run As Is. No Proof" option by signing the proof form.

Color Proof Accuracy

Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons, and because the customer supplied proofs are not calibrated to our presses. All files should be sent in CMYK. Any files submitted in RGB may experience unacceptable color shifting. All files submitted in RGB are automatically converted to CMYK. Colors may shift or change slightly due to our efficient process of client runs. All products except banners are done using a gang run procedure on offset presses including jobs of 200 and 500 quantities. This is possible due to our highly efficient workflow and job volume. Banner jobs are not offset. We are not responsible for color shift or color variences that occur.

Right Of Refusal

We reserve the right to refuse service or products to any person or organization.

Turnaround Time

Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!

Payment : We accept Visa, MasterCard, American Express, and Discover. We also accept Paypal, Checks and Money Orders.

 

What carrier does Faceless Technologies use to ship with? : All shipments are sent via UPS & Fed Ex

Can I have shipments sent on my own account? : In order to take advantage of combined shipping and our advanced shipping system, shipments cannot be sent using your account.